GDPR Policy

The General Data Protection Regulation (GDPR) comes into effect the 25th May 2018, replacing the Data Protection Act 1998 (UK).
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James Burrows t/a jk Burrows, in his role as a Data Protection Officer, is a Data Controller, responsible for collecting and protecting sensitive client data (including contact information and banking details). Information is only ever stored electronically. No paper records are kept but are scanned into electronic copies, when necessary, and then securely shredded.
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Suppliers acting as Data Processors:
#1 Microsoft
#2 Google
#3 Zoho
#4 Sync
#5 Authy (Twilio)
#6 Signable, WordPress, and SiteGround
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Suppliers acting as Data Controllers:

#7 Business energy aggregators/suppliers
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#1 Microsoft
Windows 10
Access to the Windows 10 computer is restricted by a password known only to jk Burrows. Documents detailing sensitive data are password protected. In addition, the computer hard drive is encrypted with VeraCrypt; protecting the data from being accessed, should the PC get lost or stolen. Accessible only by jk Burrows.
Microsoft’s GDPR statement
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#2 Google
Gmail contacts

Contact information is saved in Gmail, access to which is possible through other devices; as such, 2FA has been implemented to prevent unauthorised access. Accessible only by jk Burrows.
Google’s GDPR statement
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#3 Zoho
CRM, Mail, Invoicing, Campaigns, and Vault
jk Burrows stores data (including contact details, emails, notes of conversations, project information, invoice details and login details for digital accounts) for leads, clients and suppliers in the Zoho CRM, Mail, Invoicing, Campaigns, and Vault applications. Standard password login, coupled with 2FA, is required to access these accounts and is known and accessible only by jk Burrows.
Zoho’s GDPR statement
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#4 Sync
All files are encrypted in the cloud using Sync.com, which is protected with 2FA; accessible only by jk Burrows.
Sync’s GDPR Statement
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#5 Authy: Two-Factor Authentication (2FA)

jk Burrows utilises the Authy code generator to manage 2FA when adding additional security to digital accounts (including client accounts). Accessible only by jk Burrows.
Twilio’s GDPR statement
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#6 jk Burrows website
Signable, WordPress, 
and SiteGround
The only data we collect through the jk Burrows website is through the contact and Letter of Authority pages, which transfers the information directly to our Zoho Mail (#3) and Signable accounts, respectively. Our website is managed through WordPress and hosted by SiteGround; both of which are protected with Authy 2FA (#5), and accessible only by jk Burrows.
Signable’s GDPR statement
WordPress’ GDPR statement
SiteGround’s GDPR statement
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#7 Business energy aggregators/suppliers
jk Burrows shares information with energy aggregators (Green Energy Consulting, and Online Direct) to prepare and process energy quotes and contracts on behalf of various energy suppliers (EDF, SSE, Scottish Power, Gazprom, E.On, Npower, British Gas, CNG, Dual Energy, Opus, Crown Gas & Power, Axis, Utilita, Haven Power, Total, LOCO2 Energy, Green Energy UK, Ecotricity, Engie, Ørsted). We process contracts directly with D-ENERGi.
Green Energy Consulting’s GDPR Policy
Online Direct’s GDPR Policy
D-ENERGi’s GDPR Policy

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What personal data we collect
jk Burrows considers there to be either a contractual or legitimate business interest to maintain contact with current clients, partners and suppliers. We only collect and process personal data we require to provide a specific service, which may include the following personally identifiable information: name, company name, e-mail address, telephone number and address (collectively called Contact Information). In addition, if you contact us directly, we may receive additional information, the contents of any message and/or attachments you send us, and any other information you choose to provide. The personal information you are asked to provide, and the reasons you are asked to provide it, will be made clear to you when we request your personal information.
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How we handle your personal data
jk Burrows uses your data to provide specific services, and makes this data available only to trusted third parties relating to a specific service i.e. energy aggregators/suppliers for energy contracts.
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How we protect your personal data
jk Burrows takes reasonable precautions, utilising encryption (#4) and two-factor authentication (#5) to protect data in our possession from loss, misuse, and unauthorised access.
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How long we process your personal data
The personal data we process for any purposes will not be held for a longer period than we have an ongoing legitimate business need to do so. When we have no ongoing legitimate business need to process your personal information, we will either delete or, if not possible, continue to securely store your information and isolate it from any further processing until deletion is possible.
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How we process requests for data
Any clients, suppliers or partners who wish to receive copies of the data jk Burrows holds about them are welcome to request copies, which we will send via Whisply, free of charge within 30 days (unless the request is complicated; in which case a charge of £25 will be applied and a time period of 2 months shall be allowed).

YOUR RIGHTS.

Right of access: You have the right to obtain from us information concerning you and to request copies of your personal data.

Right to rectification: You have the right to request rectification of inaccurate personal data and, in addition, provide information to correct any mistakes.

Right to be forgotten: You have the right to request from us the erasure of your personal data, and we have an obligation to delete it without undue delay.

Right to restriction of processing: In certain situations, you have the right to obtain from us the restriction of processing.

Right to data portability: You have the right to receive your data in a structured, commonly used & machine-readable format; and to transmit your data to another controller.

Right to object: In certain situations, you have the right to object to the processing of your personal data e.g for marketing purposes.

Right to file complaints: You have the right to file complaints with the Information Commissioner’s Office (ICO) regarding our processing of your personal data.

Right to compensation of damages: If we breach applicable legislation on processing your personal data, you have the right to claim damages such a breach may cause you.
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If you wish to make a request regarding your personal data, related to any of the rights mentioned above, please contact us.
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James Burrows t/a jk Burrows

19th May 2018
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